Refund And Returns Policy - Listurbusiness.com

Refund & Cancellation Policy

Last updated: 30 September 2026

This policy applies to paid advertising packages purchased on ListUrBusiness.com (for example Starter, Featured, Featured Max and Bump Up). Posting a basic listing on ListUrBusiness.com is free. All paid packages are digital advertising services that increase the visibility of your own listing; we do not sell or ship physical goods.

ListUrBusiness.com is a business directory and online advertising platform. We only collect payment for our own advertising packages. We do not collect or hold payments between buyers and sellers, and any transaction between users and listed businesses is directly between them.

1. One-time payments – no automatic renewal

All packages are one-time purchases valid for the duration shown on our Pricing page at the time of purchase. We do not store your card details and we do not charge you automatically for renewals. When a package expires, your listing simply returns to a free listing.

2. 7-day full refund

If you are not satisfied with a paid package, you can request a full refund within 7 days of the purchase date, no questions asked. Once refunded, the premium features of that package will be removed from your listing.

3. Other cases where we always refund

Duplicate payment – you were charged more than once for the same order.
Service not activated – your package was not activated within 24 hours of a successful payment and we could not resolve the issue.
Listing rejected by us – we removed or rejected the listing linked to a paid package for reasons other than a violation of our Terms of Use.
Failed transaction – money was debited but the payment failed or the order was not created.

4. When refunds are not available

Requests made more than 7 days after purchase, except for the cases listed in section 3.
Listings removed because they violate our Terms of Use or Ad Posting Guidelines (for example prohibited, illegal, fraudulent or misleading content).

5. How to request a refund or cancellation

Email support@listurbusiness.com with your registered email address, order number and the reason for your request. We will acknowledge your request within 2 working days.

6. Refund timeline

Approved refunds are processed within 5–7 working days to the original payment method (card, UPI, net banking or wallet) through our payment partner. Depending on your bank, it may take a few additional days for the amount to appear in your account. For payments made with international cards, the refund is issued in the original transaction amount; any difference caused by exchange rates or fees charged by your bank is outside our control.